You're paying for website traffic.
Your highest-value guests leave without a trace.
Presencia AI is a custom-trained concierge that engages, qualifies and routes your highest-ticket inquiries, weddings, retreats, group stays, before they disappear. 24/7, in your brand voice.
Your website only works
for the already decided.
Contact forms and click-to-call buttons are reactive. They only capture the tiny fraction of visitors ready to buy right now, not the wedding, the retreat, or the milestone celebration still comparing properties.
No call. No form. No email. The wedding inquiry, the corporate retreat, the family reunion, they browsed, they compared, then they disappeared. You never knew your highest-value guest of the month was even on your site.
These visitors were already decided before they opened your contact form. Your CTAs work for them, and only for them, while your highest-ticket inquiries stay silent.
Added on top of your existing calls, forms, and email. In a 30-day pilot with an independent resort, that layer of engagement surfaced 10 high-value event and group inquiries that would otherwise have left without a trace.
Four steps from
invisible visitor to warm lead.
Rooms, policies, event spaces, what makes you unique in the area. Your assistant knows your property the way your best staff member does. No generic scripts.
Group size, event date, pet situation, reason for the trip. Qualifies in conversation, visitors share more in a chat than they ever would in a form field.
Every conversation is logged. Wedding with date and guest count? HOT alert to your events team immediately. Booking link sent? Tracked. Nothing falls through at 9pm.
What visitors asked, what held them back, what's converting. Plus 3 concrete improvements implemented that month, refined answers, new content, seasonal focus.
A conversation that happened
at 6pm. No staff on duty.
A visitor arrived on the site planning a corporate retreat for 70–100 people, a booking worth vastly more than a single room night. In five minutes, the assistant had their group size, their season preference, and their email. The events team had a warm lead waiting for them the next morning.
This visitor never would have called. Never would have filled a form. Without Presencia, invisible.
Do you have a month in mind? And is there someone I can connect with your events team?
Not a chatbot.
An AI concierge that guides the high-ticket sale.
Most tools just answer questions with cold, robotic data points. Presencia AI uses conversational design to actively sell your property's unique experience, and route the guests worth the most to your team.
"Yes, pets are allowed with a $50 fee."
"We don't just welcome your dog, we feature an exclusive morning trail right by the cabins so you can walk together at sunrise. Want me to send the direct booking link for our pet-friendly layouts?"
Wedding inquiries, corporate retreats, family reunions, event type, date, guest count, and contact info captured before routing to your events coordinator. Every lead is warm, and worth far more than a single room night, when it arrives.
Live in one week. Trained in your brand voice with a linguistics partner. Adapted to your site design and colors. You get the leads — we handle everything else.
Pet-friendly? Oceanfront? Adults-only? The assistant actively makes the case for why your property is the right choice for that specific guest.
Visitors comparing with Booking or Expedia get a conversation that tips the balance toward direct, as a service benefit, not a discount.
Trained in your vocabulary, your tone, your personality. It doesn't sound like a bot. It sounds like someone who genuinely knows your property.
Real conversations.
High-ticket leads.
Independent resort, Montana, USA. 30-day pilot. No changes to existing marketing or website.
Weddings, corporate retreats, family reunions & celebrations, in 35 conversations over 30 days.
Name, contact info and event details captured, ready for the events team to follow up.
Added on top of calls, forms & email. Not replacing them.
Routed straight to the reservation engine, no OTA detour.
"We got in Monday morning and there was already a warm event lead waiting. The bot had handled a baby shower inquiry the night before, after hours, while the front desk was closed."
Owner, independent resort, Montana
Sounds familiar?
Let's see if it makes sense
for your property.
20 minutes. No pitch. We'll tell you honestly if Presencia is a fit.
Book a free 20-min callBuilt for independent properties
with something worth saying.
Properties with a distinct identity where the story matters. A generic bot would do more harm than good.
Qualified, high-ticket leads in your inbox. A monthly report on what guests are actually thinking. Not another tool to manage.
We work closely with each property, side by side with the GM or owner, to make sure the assistant truly represents your brand. That's hospitality care, not automated customer service deflection.
Priced so that a single high-ticket event, secured by the concierge, covers the investment many times over. Pricing on request — we'll discuss it on the first call.
A specialist service,
not a software tool.
Presencia AI is built and managed by Victor Calabro, a hospitality tech specialist with experience across hotels, hostels, B&Bs, resorts and lodging businesses of all sizes.
Every assistant is trained alongside a linguistics partner to make sure it sounds like your property — not like a bot. We build it, we train it, we run it.
Before you ask,
we've heard it.
Let's talk about
your property.
First call is a conversation, not a pitch.